- Responsible for customer service activities associated with updating, troubleshooting, diagnosing, and repairing of highly complex capital equipment at customer sites.
- Be the face of our company, ensuring customer satisfaction with our service and maintaining the operational quality of system equipment.
- Coordinates actions with customers to minimize down time.
- Prepares fields service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems.
- Contributes to the capturing, re-use, collaboration, and improvement of knowledge using available systems.
- Provides assistance to other Field Service and Installation Engineers in resolving problems.
- Engages, communicates and works with the Product Support Organization on escalated technical matters.
- Ability to understand and logically solve problems in software, electronics, optics, mechanical, electro-mechanical and/or electro-optical systems to address onsite customer problems within a cleanroom environment.
- Consistent record of engaging empathetically with customers, ensuring a positive experience, while fostering a collaborative environment to address their needs and concerns.
- Experience working on electronic systems within semiconductor, medical devices, defense, aerospace, or aviation industry is a plus.
- Proactive communication that facilitates seamless collaboration and addresses customer requirements effectively.
- Outstanding interpersonal communication, analytical and problem-solving skills.
- Experience working under pressure to meet deadlines.
- Drive to be hands-on and passionate about learning new things.
- Strong software management skills with Unix background is a plus.
- Native Level or proficient in Japanese (JLPT N1) and English language is required.
- Ability to read and understand procedures and technical documents in English, as well as be able to understand training conducted in English.
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Applied Materials Hiroshima, 日本 Paid WorkKey Responsibilities · Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. · When necessary, works closely with customer to ...
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Applied Materials Hiroshima, 日本 フルタイムKey Responsibilities: · Performs all standard service activities through Tier I unassisted.Performs standard Tier II with assistance.Able to perform routine preventative maintenance within established timeframes.Completes quality repairs. · Responds to fab issues by communicatin ...
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Micron Higashihiroshima, 日本Our vision is to transform how the world uses information to enrich life for all. · Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and ...
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Micron Higashihiroshima, 日本Our vision is to transform how the world uses information to enrich life for all. · Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and ...
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Micron Higashihiroshima, 日本Our vision is to transform how the world uses information to enrich life for all. · Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and ...
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Micron Higashihiroshima, 日本Our vision is to transform how the world uses information to enrich life for all. · Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and ...
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Micron Higashihiroshima, 日本Our vision is to transform how the world uses information to enrich life for all. · Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and ...
Customer Support Engineer - Hiroshima, 日本 - 3010 K-T LTD Japan
説明
Description
:The Customer Support Engineer hired to this position will support the LS tool. Successful applicants will be formally trained at one of our award-winning training centers in California, USA or, Singapore or Taiwan.
Requirements:
Minimum Qualifications
Bachelor's Level Degree and 0 years related work experience
