顧客対応品質を支えるカスタマーサポート・スペシャリスト - Tokyo, Tokyo

登録メンバーのみ Tokyo, Tokyo, 日本

1週間前

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顧客満足度向上に直接貢献できるポジション · 問い合わせ解析や改善提案など幅広い業務領域で成長可能 · 企業情報 · ヘルスケア領域で国内外に展開する大手グローバル企業です。消費者向け製品を広く展開し、品質・安全管理に高い基準を持つ企業として知られています。 · 職務内容 · お客様からの苦情・問い合わせ(電話・WEB・書面)への対応方針検討および外部委託先の業務管理 · 問い合わせ内容の分析、FAQ・マニュアルの整備、ナレッジ管理 · 応対品質向上のためのトレーニング実施やモニタリング · 理想の人材 · お客様相談室やメーカーでの顧客対応経験、または ...
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