Shiho Kawanobe

I am a young professional with knowlege and experience in various areas (sales, mobile app operations, influencer marketing and PR in tourism/e-commerce/Ed-tech and experience in international work environment (Japan, Spain, Sweden(remote)). I am seeking an opportunity, which I can apply my knowledge and skills for continuous improvement.

Company name： Four Seasons Hotel Kyoto

 Work period： 2022 SEP  - current

 Position： Public relations and communications supervisor 

Job type： Sales/AE - Public Relations/Partner Sales/Route Sales 

Industry： Tourism/Hotels, Lodging/Restaurant, Food Services 

Details:

-Assist in the development of hotel promotions, such as press release, collateral production (ex. seasonal printed brochure, lobby screens, marketing photo shooting), and make sure they are keeping with brand's image and reflect the highest level of professionalism 

-Media relations : Organize and host media events, invite journalist and influencer for coverage/contents creation, Coordinate press FAM trips and track the deliverables/coverages -Assist and develop contents on Four Seasons Hotel Kyoto's Social Media, such as Instagram, Facebook

 -Manage LINE account of FS Kyoto on own, develop and distribute LINE message 

-Coordinate the appearance and maintain storage of all Hotel print and electronic materials -Attend internal meetings for Food & Beverage, Catering, Spa, and Rooms and be actively involved in maintaining communication and promotional calendars for each department

Company name： Mathpresso Japan Korea (South) 

Work period： 2021 NOV - 2022 AUG

Position： Customer support manager, Operation 

Job type： IT (Other) - Other Industry： Education/School 

Details:

-Handle and resolve inquiries from JP users via various channels (CRM, email) & Manage online reviews (app store/Google play)

 -Share VOC to team to contribute to quality of service and customer experience improvements on QANDA app 

-Conduct ad hoc research for Japanese market/assist marketing campaign

Company name： Mapiful AB Sweden 

Work period： 2021 JAN -2021 JUL 

Position： Influencer marketing coordinator & Japan specialist 

Job type： Planning/Marketing/PR - Branding/Strategic Marketing 

Industry： Distribution/Retail 

Details:

-Create and nurture relationships with top tier influencers in order to elevate brand value

 -Explore new marketing initiatives that can drive sales and awareness for our brands in all digital channels (Instagram/YouTube mainly) 

-Analysis of customer behavior and marketing performance, Assist customer support -Cooperate with Business development manager of Asia to excel the growth of Japan market 

-Translate and localize Website text, Copy, Ads from original to Japanese 

-In charge of Spanish, Portuguese, Japanese and Korean market

Company name： IBERO JAPAN, S.A. Spain 

Work period： 2019 JUN -2020 MAY 

Position： Sales representative 

Job type： Sales/AE - Service Industry Sales 

Industry： Tourism/Hotels, Lodging/Restaurant, Food Services

Details:

-Operated all online and offline regular tour reservations from travel agencies from Spanish-speaking countries at tour operator which has office in Madrid and Tokyo 

-Negotiated with central office as intermediate 

-Created quotations and helped to make itinerary based on inquiries from the agents 

-Maximized the profit by giving appropriate suggestion of additional services, in a competitive and professional manner

Company name： MIKAMI TRAVEL Spain 

Work period： 2018 AUG - 2018 NOV 

Position： Sales Assistant Intern 

Job type： Sales/AE - Service Industry Sales 

Industry： Tourism/Hotels, Lodging/Restaurant, Food Services

Details:

-Collaborated with sales director in quotation making process by communicating suppliers such as hotels to provide efficient and competitive offer to clients in Japan at tour operator which has office in Madrid and Tokyo 

-Collected and analysed information about hotels, restaurants, and important monuments to provide to customers 

-Committed to customer service, received calls to support clients on tour

Company name： World Air Sea Service Co., Ltd, Japan 

Work period： 2013 APR - 2016 MAR 

Position： Sales representative Job type： Sales/AE - Service Industry Sales 

Industry： Tourism/Hotels, Lodging/Restaurant, Food Services

Details:

-Engaged in direct sales activities(by phone, face to face) of overseas tours to America, Asia, and Southern Europe at travel agency(retailer) in Tokyo 

-Conducted group trip as tour leader to over 20 countries, >25 times 

-Cultivated and won customer loyalty successfully as sales representative and tour leader which directly contributed to sales increase of team

-Successfully led the event projects for customer as event project leader 

-Coordinated marketing campaign collaborating with various national tourist boards, artists, lecturers

Latest education : Graduate School (Masters) School 

ESCP Europe Business school (MSc Hospitality and Tourism management) 

Graduation Date : 2019-06

Undergraduate School

Rikkyo University (BA Intercultural Communication)

Graduation Date : 2013-03