Ricky Rinalto

I am Ricky Rinalto, I have multi Operational & Managerial skills and experiences in several countries for quality management, tourism & hospitality industries (hotel-resort), room division (front office and housekeeping),
food & beverage, catering controller/coordinator, customer service, airline industry, travel industry, talent & learning
development, marketing, and also a member of the pre-opening team.

I am looking for new experience and opportunities, for a long term or/and permanent, and specializing in Quality Management, Hospitality, Tourism, F&B, Rooms, Talent & Learning Development.
My most preferred roles: quality management (products, service and guest), learning and development,
business development (marketing or research), strategic management.
I am open to other management-level opportunities as well.

Skill & Experience:
- Forbes Standard.
- Experience in managing all aspects of marketing development and management.
- Proven experience in consumers and market research, managing new product development.
- Has ability to work on cross-functional teams in both leadership and member roles.
- A relationship builder Analysis skills to summarize the findings and propose recommendations for future improvement.
- Possess the ability to define problems, collect data, establish fact and draw valid conclusion.
- Strategic thinker and creative marketer.
- A result oriented and self-motivated and has strong project management skill.
- Has ability to work independently without significant supervision.
- Strong organization and leadership skills.

My strengths:
Go-Getter
Protector
Humanitarian
Balanced
Sociable
Motivated
Energetic
Competitive
Spokesperson
Confident
Organized
Dependable

Role Fit:
Roles dealing with implementing new practices, and conflict management.
Roles that may involve managing multiple stakeholders or building deep relationships with key accounts.
Roles that involve a lot of people interaction.
Roles within sales or business development.

Organization Fit:
Organizations that are characterized by high levels of uncertainty, change, and diversity. This can include startups, businesses
going through turnarounds or accelerated growth.
Organizations that promote teamwork and collaboration across business lines.

Some of my experience (including as a freelance/seasonal consultant & short-term project): 

- Palcall Tsumagoi Ski Resort & Hotel, Gunma, Japan, Hotel Manager. 

- T Hotel Management, Nagano, Japan, Resident Manager 

- EAM (Operation & Training Manager). 

- Hyatt Centric Kanazawa, Japan, Quality & Guest Service, Rooms department.

- Tokyo Olympic 2020 (the Games of the XXXII Olympiad Tokyo 2020), Food & Beverage department. 

- Park Hyatt Niseko, Hokkaido, Japan (Pre-opening Team), Rooms department.

- Kazeya Hotel Group, Gifu, Japan, Business Development department. 

- Kerama Beach Hotel, Okinawa, Japan, Business Development department. 

- Fresh Powder Service Apartment, Hokkaido, Japan, Business Development department. 

- Okushigakogen Hotel & Ski Resort, Nagano, Japan, Housekeeping Manager, Rooms department.

- The Japan Foundation & JICA, Japan, Indonesian Language & Culture Instructor/Teacher. 

- Nippon Hotel Group, Tokyo, Japan, Rooms & Business Development department. 

- Andaz Hotel, Tokyo, Japan (Pre-opening Team), Food & Beverage department.

- Villa Diamond Star Hill Nusa Dua, Bali, Indonesia, Business Development department. 

- Kimlian Investment Holdings Pte Ltd (RGE), Singapore, Chief of Household & Building Management. 

- Resorts World Sentosa, Singapore (Pre-opening Team), VIP & Senior Butler, Rooms department. 

- Sheraton Miyako Hotel, Tokyo, Japan, Rooms department. 

- Efata Papua Airlines-Air Efata, Jakarta, Indonesia (Pre-opening Team), Chief Catering & Inflight Service

Education / Certificate

Personal Strengths Certificate by Travel + Leisure Co., USA 

Psychometric Certificate Gold Standard by Totaljobs Group Ltd., UK 

Talent Card Certificate by Talent Plus®, USA 

Psychometric Certificate by Snaphunt, Singapore 

November 2011 March 1999 : Academic Centre & Clinic Pte Ltd Occupational First AID & AED Course, Singapore

Management & Operation of Floating Hotel Service Course Jakarta, Indonesia February 1999 : Basic Safety Training - Merchant Marine Academy Semarang, Central Java, Indonesia 

March 1996 – March 1998 : Hospitality Management – Administration (Bachelor’s Degree) Indonesian Institute of Management & Financial Jakarta, Indonesia 

August 1993 – August 1995 : Hospitality and Tourism (Associate Degree) Centre for The Development of Tourism University of Atmajaya Jakarta, Indonesia