テクニカルサポートエンジニア(Technical Support Engineer) - Tokyo, Tokyo
登録メンバーのみ Tokyo, Tokyo, 日本
1ヶ月前
* この給与範囲はbeBeeによる推定値である。
Job summary
As a Technical Support Engineer, you will resolve technical issues for customers and internal teams, ensuring product/service stability and enhancing customer satisfaction.
Responsibilities
- Handle technical inquiries from customers and internal teams
- Troubleshoot hardware, software, and network-related issues
- Analyze issues, reproduce problems, and propose solutions
- Manage incidents and handle support tickets using CRM or support tools
- Create and update technical documentation and FAQs
Qualifications & Skills
- Experience in technical support, IT support, or related roles
- Basic knowledge of hardware, software, and networking
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Business-level Japanese; English proficiency a plus
ジョブの説明
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