Escalation Manager - Tokyo
登録メンバーのみ Tokyo, 日本
2週間前
* この給与範囲はbeBeeによる推定値である。
Job summary
Oversee the handling of customer escalations, ensuring timely and effective resolution of issue. Maintain clear and professional communication with customers during the escalation process, ensuring they are kept informed of progress and outcomes.
Responsibilities
- Manage and mentor the Escalation management team to ensure high performance and professional growth.
- Prepare and present regular reports on Escalation trends, resolution times, and customer satisfaction levels to senior management on weekly, monthly, and Quarterly basis.
- Lead the development and implementation of process improvements to reduce the occurrence of Escalations and enhance customer satisfaction.
- Ensure all Escalation handling activities comply with company policies, industry regulations, and legal requirements.
ジョブの説明
Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
フルアクセスする
すべてのハイレベルなポジションにアクセスし、夢の仕事を手に入れよう。