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ITサービスデスク (ヘルプデスク エンジニア) / IT Service Desk (Help Desk Engineer)【外資系ITサービス企業】さいたま市勤務 (BB-558E1)

次の場所にあります: Jooble Japon

説明:
外資系ITサービス企業が、埼玉県さいたま市にてITサービスデスク (ヘルプデスクエンジニア)を探しております。
1年以上のITサポート/サービスデスク エンジニア/ヘルプデスク経験をお持ちの方を求めております。


正社員 (離職期間などがある場合は1年の契約社員スタートの可能性あり)となり、長期的に就業可能なポジションです。 職務概要:


- PC troubleshooting - Remote support
- Ticket translation for offshore escalation
- L1 SD agent support in case of urgency
- Coordinates with L2/L3 teams for resolution

スコープ/サポート環境:Microsoft Office, Software installation, Remote troubleshooting, SCCM, Exchange, AD, Network, Mobile device, Win10, Citrix

- Open, log, prioritize, assign, close tickets logged in the IT Service Desk
- Query the User for all relevant information concerning the call made or issue reported by the user
- Attempt to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Re-route misdirected Calls
- Escalate tickets not resolvable by SD, in accordance with client’s escalation procedures
- Provide status updates on Tickets to users
- Reopen Ticket / Create new ticket for follow up if the user indicates that the inquiry was not resolved to the their satisfaction
- Make recommendations for updates to the KB database
- Installs, configures, and troubleshoots personal computer
- Coordinates with Service desk staff in support of the end user hardware and software issues.
- Installs and configures software components
- Troubleshoots network printers

要件
Requirements:
-More than 1 year working experience in IT support (voice Support) for a Japanese customer.

- More than fluent level in Japanese (N1) + basic level in English(Read + Write + Speak)
- Technical IT specific knowledge in both Japanese and English


- Experience with basic concept should be there for below technologies:
(Great if candidate has practitioner/ expert level of anyone of them, but it’s not mandatory, should have basic concept for followings )
- Microsoft Office, Software installation, Remote troubleshooting, SCCM, Exchange, AD, Network, Mobile device, Win10, Citrix

- Able to interact and communicate with diverse groups with varying levels of technical knowledge
- Able to make sound decisions and work with minimal supervision
- Excellent interpersonal skills to foster cooperation among users, support teams and peers


Requirements: - More than 1 year working experience in IT support (voice Support) for a Japanese customer. - More than fluent level in Japanese (N1) + basic level in English (Read + Write + Speak) - Technical IT specific knowledge in both Japanese and English - Experience with basic concept should be there for below technologies: (Great if candidate has practitioner/ expert level of anyone of them, but it’s not mandatory, should have basic concept for followings ) - Microsoft Office, Software installation, Remote troubleshooting, SCCM, Exchange, AD, Network, Mobile device, Win10, Citrix - Able to interact and communicate with diverse groups with varying levels of technical knowledge - Able to make sound decisions and work with minimal supervision - Excellent interpersonal skills to foster cooperation among users, support teams and peers

calendar_today2ヶ月前

関連業務

location_on東京都, 日本

work Emerge

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